Our Terms and Conditions

GENERAL TERMS & CONDITIONS

Benzinger’s Clothing Care can refuse the cleaning of any garment. We do not guarantee stain removal. There are many factors that determine the success of stain removal including color, age, material, and structure of the garment, in addition to the type of stain, the stain’s age, and/or if it has been pre-treated or washed.

Any pricing provided by Benzinger’s Clothing Care over the phone, by text, or by email is an estimate only. Final price quotes cannot be given until the item is seen and assessed. We reserve the right to retain your goods until payment is received in full.

RECLEAN POLICY

All requests for recleaning must be initiated within 14 days of the date of pick-up at the counter or delivery.

Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Benzinger’s Clothing Care is not responsible for damage associated or caused by the improper storage of items. To initiate a recleaning request, please contact our customer service team by texting us at 716-646-8733, or by calling or visiting one of our locations. All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.

BENZINGER’S CLOTHING CARE DAMAGES POLICY

If you believe an item to be damaged, you must report it within 14 days of the date of pick-up at the counter or delivery. Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Benzinger’s Clothing Care is not responsible for damage associated or caused by the improper storage of items.

Benzinger’s Clothing Care liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning the garment regardless of brand or condition. Benzinger’s Clothing Care follows the International Fabricare Institute (IFI) industry guidelines for fair compensation and reserves the right to use the Dry Cleaning and Laundry Institute’s Textile lab in specific cases.

Benzinger’s Clothing Care accepts no liability for damage due to cleaning of items without care labels or instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided.

Benzinger’s Clothing Care will not be held responsible for inherent weaknesses or defects in materials of any garment from either the manufacturer or from general wear, which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing, including insect damage. The dry-cleaning process has unavoidable mechanical action that can exacerbate areas that are predisposed to weakness.

Colorfastness, age, and/or condition of the garment may not be determinable prior to processing and Benzinger’s Clothing Care will not be liable for damage that results from these defects/conditions.

To initiate a recleaning request, please contact our customer service team by texting us at 716-646-8733, or by calling or visiting one of our locations. All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.

MISSING ITEMS

If you believe any of your items to be missing, you are responsible for reporting the issue within 14 days of the order being collected at the counter or delivery. To create a missing item claim, you must provide a specific description of the item including brand, color, and the size of garment. It is your responsibility as a client to adequately identify the item(s). Benzinger’s Clothing Care requires at least 10 business days to investigate missing items claims. Our liability with respect to any lost garment shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

ALTERATIONS

Benzinger’s Clothing Care employs on-site alterations specialists at the Hamburg location and highly recommends that items be pinned by a professional prior to any alteration. Pinning completed by the client is done at the client’s own risk and Benzinger’s Clothing Care will not offer redo services on these items for adjustments or be held responsible for any alterations that are irreversible.

DONATION OF ITEMS

Garments or household items not collected and paid for from a Benzinger’s Clothing Care location within six months (180 days) is considered abandoned. In accordance with NY State General Business Law 399-BB, Benzinger’s reserves the right to donate items to a bona fide charitable organization, church, or other not-for-profit organization. All efforts to reunite the garments with the owner will be made prior to donation.

PERSONAL/LOOSE ITEMS

Benzinger’s Clothing Care will not be held responsible for loss or damage to any personal or non-cleanable items left in clothing or garment bags such as money, jewelry, or other personal items. Please check all garments prior to cleaning. If we find any valuables, we will make every effort to return them to you but cannot be held liable for loss of any such items.

If a belt, pull tie, or drawstring (or similar pieces) is lost or damaged and not returned with an order, Benzinger’s Clothing Care will only be responsible for the value of the missing piece, not the value of the garment to which it belongs.

DELIVERY

Benzinger’s Clothing Care will not be held responsible for the safety or location of items after delivery. To provide evidence of delivery we use a POS that enables orders to be scanned at time of drop off in combination with geo-fencing. Customers who provide a cell phone number will receive a delivery notification when the order is delivered.

By choosing Benzinger’s Clothing Care you entrust your garments and household items to a service committed to maintaining the highest standards of quality and client satisfaction. We appreciate your understanding and cooperation with our terms and conditions. If you have any further questions, please feel free to reach out to our customer service team.